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        Managing the Customer Service Revolution
        Managing the Customer Service Revolution
        Managing the Customer Service Revolution
        Managing the Customer Service Revolution
        Managing the Customer Service Revolution

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        Managing the Customer Service Revolution

        ABSTRACT

        Customer service organizations face increasing amounts of pressure to deliver better service over a broader range of channels including the Web, email, and phone. Customers expect to get service at any time of the day or night and assume that customer service teams will maintain a complete history of all interactions. More recently, the social network boom has created a new revolution in customer service. The reach and immediacy of Twitter, Facebook and, now, Google+ has made the voice of the customer an extremely powerful force. Bad customer experiences can quickly snowball into online customer uprisings leading to PR disasters. In addition, the proliferation of smartphones and tablets has rais ....read more

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        DOCUMENT INFO

        • TypeWhite Paper
        • PriceFree
        • FormatPDF
        • Size200 KB
        • LanguageEnglish
        • Stacks0
        • Postedabout 5 years ago
        • Authored-
        • Added byHashdoc Content Review
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